Refund policy

REFUND POLICY – CUSTOM TUNING SERVICES

GAP Tuning

All Custom Tuning Services Are Non-Refundable

Due to the custom and proprietary nature of our tuning work, all custom tuning services are non-refundable once the base map has been delivered to the customer. By authorizing a tuning service with GAP Tuning, the customer acknowledges and agrees to this policy in full.

Why We Have This Policy

Custom engine tuning is a labor-intensive, vehicle-specific service. Once a base map has been developed and delivered, significant time, expertise, and resources have been invested that cannot be recovered. As such, GAP Tuning does not offer refunds, chargebacks, or credits after the base map delivery stage.

What "Delivery of Base Map" Means

Delivery of the base map is considered complete when any of the following occur:

• The base map file has been transmitted to the customer electronically
• The base map has been flashed or loaded onto the customer's vehicle or ECU
• The customer has taken physical or digital possession of the tune file in any format

Revisions and Support

While refunds are not available, GAP Tuning is committed to customer satisfaction. Any revision requests or tuning concerns following base map delivery will be handled at no cost.

Disputes and Chargebacks

Any chargeback or payment dispute filed after base map delivery will be contested. Documentation of service delivery, customer authorization, and this refund policy will be submitted as evidence.

Agreement

By purchasing any custom tuning service from GAP Tuning, the customer confirms they have read, understood, and agreed to this refund policy.

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GAP Tuning recommends consulting a licensed attorney to ensure this policy complies with all applicable consumer protection laws in your jurisdiction.